FAQs

The event will be taking place at Blackheath, Shooters Hill Road, London, SE3 7AS.

Tickets will be released as e-tickets one week prior to the event – please check your inbox!

Tickets are non-refundable.

We strongly recommend that you do not buy a ticket from anywhere other than our official ticketing outlets Skiddle & Ticketmaster. We do not offer re-sale of tickets.

If you have a question about your tickets, you will need to get in touch with your point of purchase.

This is an over 18’s event. We recommend that everyone brings a valid photo ID (passport or driving licence). No refunds will be given for lack of ID on the day.

No, this is not a camping event.

We recommend using public transport to get to Blackheath:

By National Rail - The nearest rail stations are Lewisham (25 minute walk) Blackheath (16 minute walk) and Greenwich (20 minute walk). Westcombe Park and Deptford stations are close to us as well.

By DLR - The nearest DLR stations are: Lewisham (20 min walk) Elverson Road (26min walk) Deptford Bridge (28 min walk) and Cutty Sark (22 min walk)
By Bus – The following bus routes pass close by KISSTORY - 53, 54, 89, 108, 202, 386 and 380.
By Tube - The nearest tube stop is North Greenwich. From here take the No 108 bus to Blackheath and it’s then a 10-minute walk to KISSTORY.
By Boat - Yes you can get to us by boat! Thames Clippers, who run regular boat services along the river, stop regularly at Greenwich, and a 25 minute walk to KISSTORY.
By Taxi - The official taxi drop off and pick up point - what3words - young.angle.saints or CLICK HERE

Of course! We want everyone to be able to party with us.

If you’d like more information, please click here or contact Info@thefestivalcrowd.com

Due to security reasons, no food or drink can be brought into the event, including bottled water. This is to ensure the site can meet the highest safety standards.

Empty plastic water bottles can be brought on site, and free drinking water will be available at the bars. There will be lots of food and drink options available on site.

We actively encourage photograph taking, but no selfie sticks will be allowed on site!

Plus, professional camera equipment and professional cameras with a detachable zoom lens are not permitted.

Don’t forget to hashtag your posts #KISSTORY

There will be two help desks in place; one inside and one outside the event site if you have any problems or issues on the day.

Last entry is 6pm, unless specified on your ticket.

Yes, your ticket is valid for entrance into the event. You must join the queue at the time specified or a £10 surcharge will apply.

Full searches and metal detection will be in operation on the day, this is a condition of entry. To help you get through security as quickly as possible please do not bring a bag larger than an A4 sheet of paper.

If you need further clarification, please contact Info@thefestivalcrowd.com.

No vapes (vapes will be available for sale on site), aerosols, perfumes, drugs, weapons or illegal substances are permitted on the site.

Strictly no glass (including perfume or cosmetic bottles) can be brought into the event.

Due to security reasons, you will not be allowed to bring vapes on site. However, vapes will be on sale at the event.

Bars and Vendors will be accepting both cash and card.

Unfortunately, there will be no ATMs onsite and there will be no cashback facilities available, therefore if you are wishing to pay using cash it is advised that you withdraw money on the way to the event.

There is no re-admission. Once you’re in, if you leave you will not be allowed back into the event.

Yes, there will be mobile phone chargers available to hire on the day.

Yes, there will be lockers available to hire on the day.

Please check the weather before you travel.

In the event of a heatwave please ensure you pack suncream and stay hydrated at the event; there will be free tap water available at the bars and bottled water available to purchase at concession stands. There will be shade available under the big top marquee and at the VIP area for VIP ticket holders.

Should you need any assistance during the event please ask one of the event stewards for help or head to the medical tent should you need medical help.

Don your best outfits and don’t forget to #KISSTORY on your socials.

There are plenty of hotel options in the local area – click here for an up to date list on Google!

Alternatively Airbnb have loads of options – click here.

We’d recommend booking in advance to avoid lack of availability!

We’ll send you an email 7 days before the event with all the need-to-know info ahead of your arrival – please check your inboxes!

Please note you will need to contact your point of purchase (Universe or Skiddle) direct regarding questions about your tickets, otherwise please drop us an email at Info@thefestivalcrowd.com (please allow 72 working hours for a response) or events@kissfmuk.com (we aim to come back to you within 5 working days).

Uptown Festival returns to London’s Blackheath on Sunday 27th July 2025

2025 will bring back your favourite festival entertainment with another incredible lineup packed with legendary bands. The Little Town area will feature stage takeovers, nonstop fun, and rides for the little ones. Across the site, you'll find plenty of entertainment, delicious local food and drinks, and one of the most comfortable and exclusive VIP areas we've ever seen.

We’ll be releasing our 2025 lineup soon, and it is going to be legendary as usual. The big top arena will be back, offering a different musical experience for those looking for a genre change, along with the Little Town area, your kids’ absolute favourite.

Limited early entry tickets are on sale now. Secure yours at this price before they fly!

On sunday 27th July 2025

Doors open from 13:00, with last entry at 6pm, unless you purchased an early entry ticket which will be labelled accordingly and you should enter no later than 2:30pm, otherwise you'll have to pay a fee. It will all be finished by 10.30pm.

The event will be taking place at Blackheath Common, Shooters Hill Road, London, SE3 7AS.

Tickets will be released as e-tickets one week prior to the event.

Tickets are non-refundable.

Skiddle

If you have a question about your tickets, you will need to contact your point of purchase.

Alternatively, you can email info@thefestivalcrowd.com

PLEASE ALLOW 3 FULL WORKING DAYS FOR A RESPONSE FROM THE TIME YOU SEND THE EMAIL

This is an all-ages event.

No, this is not a camping event.

We recommend using public transport to get to Blackheath:

By National Rail - The nearest rail stations are Lewisham (8 minute walk) Blackheath (10 minute walk) and Greenwich (20 minute walk). Westcombe Park and Deptford stations are close to us as well.

By DLR - The nearest DLR stations are: Lewisham (8 min walk) Elverson Road (19 min walk) Deptford Bridge (20 min walk) and Cutty Sark (22 min walk)

By Bus – The following bus routes pass close by Uptown - 53, 54, 89, 108, 202, 386 and 380.

By Tube - The nearest tube stop is North Greenwich. From here take the No 108 bus to Blackheath and it’s then a 10-minute walk to Uptown.

By Boat - Yes you can get to us by boat! Thames Clippers, who run regular boat services along the river, stop regularly at Greenwich, and a 25 minute walk to Uptown.

For more info, please head to the TFL.GOV.UK website to plan your journey.

For more information on accessibility please click here

Due to security reasons, no food or drink can be brought into the site. Free tap water will be available at all bars and there will be lots of drink and food options on site.

We actively encourage photograph taking, but no selfie sticks will be allowed on site!

Plus, professional camera equipment and professional cameras with a detachable zoom lens are not permitted.

There will be two help desks in place; one inside and one outside the event site if you have any problems or issues on the day.

Last entry is 6pm, unless specified on your ticket.

Full searches and metal detection will be in operation on the day, this is a condition of entry.

To help you get through security as quickly as possible please do not bring a bag larger than an A4 sheet of paper. If you need further clarification, please contact info@thefestivalcrowd.com.

For those with babies exceptions are made for changing bags and buggies.

PLEASE ALLOW 3 FULL WORKING DAYS FOR A RESPONSE FROM THE TIME YOU SEND THE E-MAIL

No aerosols, perfumes, vapes, drugs, weapons or illegal substances are permitted on the site.

Strictly no glass (including perfume or cosmetic bottles) can be brought into the event.

No, there will be no cash machines available on site.

There is no readmission. Once you’re in, if you leave you will not be allowed back into the event.

Dogs are not generally allowed at the festival but we welcome both guide dogs and assistance dogs.

Yes, we have lockers and phone chargers available; as you enter the site, mobile phone chargers and lockers are next to the merchandise and info point.

🚀 VIP Access Lane: Beat the crowd and get in first!

🎤 Exclusive VIP Stage

🥂 VIP Bar Access: Grab a drink at our exclusive VIP bar.

🍽️ Exclusive Food Outlets: Additional Street food options available to purchase.

📸 Photo Ops: Snap away with VIP-only photo moments

🚽 Posh loos!

Bars and Vendors will be accepting both cash and card.

Unfortunately, there will be no ATMs onsite and there will be no cashback facilities available, therefore if you are wishing to pay using cash it is advised that you withdraw money on the way to the event.

Baby food is permitted but it cannot be in glass jars. please put all baby food in a clear ziploc type bag (airportstyle).

Yes umbrellas are allowed into Uptown

Chairs are not allowed to be bought into the festival, you can however bring in blankets or lay bags.

Babies are under 1 and children tickets are aged 1 - 17

Can I leave the Festival to drop my children off and come back?

There will be a child pick up point at the entrance to the festival which will be in operation from 6pm - 8pm, there is no re-admission so this will be just at the perimeter of the festival.

For the safety of the children this will be in place when the main entry lanes close.

Tier 1 or Phase 1 is the lowest price and is for those who buy tickets first. Tier two or Phase 2 is the next release and are slightly more expensive and so on until all tickets are sold.

Please note you will need to contact your point of purchase Skiddle direct regarding questions about your tickets; otherwise, please drop us an email at info@thefestivalcrowd.com

Please include the festival name in the subject line.

PLEASE ALLOW 3 FULL WORKING DAYS FOR A RESPONSE FROM THE TIME YOU SEND THE E-MAIL